Terms of Use and Service.

1. Acceptance

By accessing the website, creating an account, using a dashboard or receiving a service from Palvexa Technologies (“Palvexa,” “we,” “us”), you agree to these Terms. If you act for an organization, you represent that you have authority to bind it. Do not use the services if you do not accept these Terms.

2. Services and contract documents

Palvexa designs, configures and operates business technology solutions, including automated reception, telephony, messaging, appointment, integration, automation and artificial-intelligence systems.

Customer-specific features, prices, volumes, service levels, timelines, responsibilities and termination terms may be set out in a proposal, order form, services agreement or other signed document. That document controls if it conflicts with these Terms on the same subject.

3. Eligibility and accounts

You must have legal capacity to enter into an agreement and be authorized when acting for an organization. You are responsible for accurate account information, credential confidentiality, activity under your account and promptly reporting unauthorized access.

You may not share an individual account with an unauthorized person or bypass access controls, limits, logs or security mechanisms.

4. Acceptable use

You may not use the services to violate law, intellectual-property rights, privacy rights or contracts; commit fraud or impersonation; harass or harm; distribute malware; disrupt systems; gain unauthorized access; conduct communications or call recording without required notices and consent; or replace qualified human intervention in emergencies or regulated high-risk decisions.

We may limit or suspend use that creates a reasonable legal, security, safety, provider or service-integrity risk.

5. Automated and artificial-intelligence systems

The services may use speech recognition, text generation, artificial-intelligence models and automated rules. These systems can make mistakes, omit context or misunderstand a request.

The customer remains responsible for business rules, scenario approval, pre-use testing, appropriate human fallback and review of outputs with material consequences. The services are not legal, medical, financial or other professional advice.

The customer must provide legally required notices when a person interacts with an automated system or when a call may be recorded or transcribed.

6. Data and customer responsibilities

The customer retains its rights in data it provides or causes to be processed. It grants Palvexa a limited authorization to process that data only to provide, secure, support and improve the services in accordance with applicable agreements and law.

The customer is responsible for the legality, accuracy and quality of data, its instructions, user permissions and required consents. It may not provide data it is not authorized to process.

Our personal-information practices are described in the Privacy Policy and, where applicable, a data-processing agreement.

7. Third-party providers and integrations

The services may depend on third-party telephony, hosting, authentication, database, payment, email and artificial-intelligence providers. Their availability, terms and performance may change. Palvexa is not responsible for a third-party service outside its control, but will take reasonable steps to manage incidents involving its integrations.

The customer is responsible for third-party accounts it controls, their permissions and fees unless a written agreement states otherwise.

8. Prices, billing and taxes

Installation fees, subscriptions, included volumes, usage charges, payment terms and taxes are specified in applicable commercial documents. Unless stated otherwise, amounts are in Canadian dollars and taxes are additional.

Non-payment may result in limitation or suspension after reasonable notice, subject to agreed terms and applicable law.

9. Intellectual property

Palvexa and its licensors retain all rights in the services, software, interfaces, models, methods, documentation, marks, designs and improvements, excluding customer-owned data and materials.

Subject to payment and compliance, Palvexa grants the customer a limited, non-exclusive, non-transferable and revocable right to use the services during the agreed term. You may not copy, resell, reverse engineer, bypass or exploit the services beyond express authorization.

10. Feedback

If you voluntarily provide a suggestion or feedback, you permit Palvexa to use it without restriction or compensation, provided that we do not disclose your confidential or personal information contrary to law.

11. Confidentiality

Each party must protect the other party’s confidential information and use it only for the business relationship. This does not apply to information that is lawfully public, received from a third party, independently developed or required to be disclosed by law.

12. Availability, changes and maintenance

We aim to provide reliable services but do not guarantee uninterrupted availability. Interruptions may result from maintenance, security, providers, telecommunications, updates or events outside our control.

We may modify services to improve security, compliance, performance or features. We will notify customers of material changes when reasonably necessary.

13. Warranties

Except for an express warranty in a written agreement, the website and services are provided “as is” and “as available” to the extent permitted by law. Palvexa does not warrant that automated results will always be accurate, complete or suitable for every circumstance.

Any statutory warranty that cannot lawfully be excluded remains applicable.

14. Limitation of liability

To the extent permitted by law and subject to an applicable services agreement, Palvexa is not liable for indirect, incidental, special or punitive damages, or loss of profit, revenue, data or business opportunity arising from use of the services.

For a paid service, Palvexa’s total liability for a claim is limited to the amount paid to Palvexa for the affected service during the three months before the event, unless a written agreement provides another limit or law prohibits the limitation. For free website use, total liability is limited to CAD $100.

15. Indemnity

To the extent permitted by law, you agree to indemnify Palvexa against third-party claims arising from your data, instructions, unlawful or unauthorized use, or breach of these Terms. This does not cover Palvexa’s own wrongful conduct.

16. Suspension and termination

You may stop using the website at any time. Termination of paid services is governed by applicable commercial documents. Palvexa may suspend or terminate access for material breach, security risk, unlawful use, non-payment or legal requirement.

Terms that by nature should survive remain effective, including payment, confidentiality, intellectual-property, liability and dispute provisions.

17. Governing law

These Terms are governed by the laws of Québec and the federal laws of Canada applicable there, without regard to conflict-of-law rules. Competent courts in Québec have jurisdiction, subject to a different written agreement or mandatory rule.

18. Changes and general terms

We may update these Terms. The updated date will appear at the top. We will provide reasonable notice of material changes affecting a paid service where appropriate.

If one provision is invalid, the others remain effective. Failure to enforce a provision immediately is not a waiver. You may not assign your rights without our consent except as part of a reorganization or business sale authorized in writing.

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